Paul bought a Kindle 2 from Amazon. He dropped it one day, and it sort of broke but not entirely, and Amazon wanted $200 to replace it. Instead, he got them to send him a $400 check, while still keeping the device. How?
Paul is generally speaking a very smart cookie, plus he went to law school, so he sent them a very strongly worded letter noting that Amazon falsely indicated the device's durability in a video that shows it falling to the ground unharmed and he would be willing to settle the matter for a payment of $400 ($200 to cover his replacement fee and $200 for incidental mucketymuck). He told Amazon they had 30 days to agree to his settlement offer, after which point he would file suit. Twenty days later, Amazon sent him a $400 check.
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